Aloha! As with most January’s we saw lots of new guests last month as people visited to use gift certificates they received over the holidays. We would like to offer a big e komo mai (welcome) to everyone who visited for the first time in January and hope your experience was everything you imagined it would be. To everyone who has visited over the last month or two you may have noticed on the email receipt you received at check out that we have reinstituted our guest surveys. There is a link to the survey on each receipt and, if you have a moment after your service, we would love to hear your feedback after each visit. The survey is very short and each one is read by one of us. The information you provide is used to improve the services we offer and we really appreciate your feedback. You can find a link to the survey page here.
The month of February is one of the busiest month’s at our spa, with Valentine’s Day along with continued new guests using their holiday gift cards, so please try to make any appointments as early as possible. And remember, if you need to cancel or reschedule your service please do so at least 24 hours in advance to avoid a late cancellation fee. Please see our cancellation policy here.
On March 11th and 12th you will find us at the Arizona Aloha Festival in Tempe, AZ. We are sponsoring the main stage and will be giving away free lomi lomi massages each hour! The Aloha Festival is a free family event at beautiful Tempe Town Lake Park. There is entertainment, food and lots of vendors with some unique products from Hawaii and elsewhere. Read more about the Aloha Festival here.
If you are a member of our Wellness Plan, first of all mahalo nui loa for your support. Second, this is a reminder that the terms of the plan have been changed and simplified and if you are not already a member of the new Aloha Wellness Plan, your plan will be changed this month. You can read all about the exciting new wellness plan changes here.
Mahalo for supporting the spa and our ‘ohana. We try very hard to make each visit an exceptional Hawaiian experience for you. If we can ever be of service please don’t hesitate to reach out to us at owners@hawaiianexperiencespa.com or by completing a survey after your visit.
Aloha,
Steve, Mike and Cathy Ibach
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