Aloha: The spa is moving ahead with an energy that we haven’t had since the pre-covid days! There are many exciting initiatives that have already taken place and many more that are in progress – all designed to improve your experience and to spread the spirit of aloha. Steve and Cathy, the spa’s founders, are back involved in the front end operation after several years of only working behind the scenes. We have already met several of our long time guests who have known us since we first opened. Steve is now personally directing our massage program and is working with our top notch team of licensed massage therapists daily. Cathy is working with our partner, Eminence Organic Skin Care, to refresh and refine our facials while Mike is working with our aestheticians and focusing on smoothing out operational matters to make your experience go smoothly.
As you will see in the Ohana Updates post, eight new massage therapists and five new Spa Coordinators recently joined our ‘ohana! Rey was also recently promoted to manager in our Chandler day spa (congrats again Rey). Additionally, we are now aggressively moving ahead with filling our open aesthetics positions and hope to again be offering facials all hours we are open by the end of the year. Speaking of hours we are open, all spas are now open full hours, 9 am – 9 pm seven days a week!
Operations wise, we upgraded the phone systems in the spas to a voice over IP system. The new system has many advanced features that are not available in a traditional system. Unlike our previous phones we can direct incoming callers to different messages to streamline our desk team’s workflow to allow them to focus more on the guest in the spa. Calls from vendors are now directed to voicemail and we offer a simple way to cancel appointments, get directions, etc. without having to wait for a spa coordinator. We had a couple of early glitches and are rolling out new features slowly so we can perfect one item before moving on to another so you will see more enhancements as time goes on.
This month starts our holiday season which means more gift certificate sales than at any other time of the year. Many guests buy enough gift certificates, at holiday sale prices, to stock up for the year with fantastic savings. Black Friday is the biggest of these sales and online on November 23rd! You definitely don’t want to miss that sale.
We would like to say mahalo nui loa to all of our guests for your support of the spas and our vision of spreading the spirit of aloha. If you ever need anything please do not hesitate to email us at owners@hawaiianexperiencespa.com.
Steve, Cathy and Mike Ibach
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