Gift Certificate Policy
Note about the gift certificate policy: Sales and specials often have special terms. These policies are general in nature only. Any special advertised terms will override these policies. The term Gift Certificate refers to all prepaid treatments, gift certificates, gift cards, etc.
All Gift Certificates: All gift certificates are non refundable and cannot be replaced if lost or stolen.
Gift Certificates for a Dollar Amount: Gift certificates for dollar amounts (ie. a $100 spa gift certificate) for which you paid full price expire in five years from purchase date (purchase one here). They can be used towards any services or products at the spa, including gratuity. They cannot be used to purchase other gift certificates, or to pay for the Malama Kama’aina Wellness Program.
Gift Certificates for Something Specific (ie. Gift Certificate for a massage): Gift certificates for a service or product expire in one year from purchase date. After one year we will still honor the gift certificate for five years from purchase date for the dollar amount paid for the certificate. For example, if you buy a massage gift certificate on sale for $59 you have a year to use it for that massage. After a year you can still use it for its value of $59 but may no longer be able to get that massage for the same price. Another example would be if you purchased a gift certificate for $90, valid for $100 in products. That would be valid for the $100 in products for one year from purchase. After one year the certificate would be valid for a total of five years from purchase for the $90 you paid for it. Product gift cards do not include sales tax.
Gift certificates for a specific treatment can only be used for that treatment. If the recipient wants a different treatment she or he can use the certificate for the value paid for it and apply that amount towards any treatment she or he wishes. Gift certificates do not include gratuity unless specifically stated otherwise. Gift certificates that say they include gratuity or a tip always include 20% of the regular price of the service unless stated otherwise. Gift certificates you purchase will automatically be used by the spa to pay for any services you receive in the event you do not pay for your services by another means.
All Inclusive Gift Cards: Gift cards marked “All Inclusive” or “All Inc” mean that no tip is required or expected. These gift cards are part of our living wage initiative where your therapist is paid a living wage compensate with their experience as a licensed professional. They do not have to depend on tips to make appropriate wages when you use this type of gift card. You may always tip anyone at the spa if you wish for exceptional service but tipping when using this type of card is not expected. Mahalo for helping our therapists earn a living wage!
When purchasing gift certificates online: Dollar amount gift certificates and some treatment gift certificates can be instantly printed out by you or emailed to the recipient. If you purchase a treatment gift certificate that cannot be instantly printed we will email you the gift certificate within 24 hours.