Our largest source of new clients is from referrals from existing clients who love us – we really appreciate it! If you are a spa client (which means you had a service at the spa within the last 24 months) and you refer a new client to us, you get a $15 Referral Credit added into your account! This is the best referral program of any day spa in the Phoenix area. We can do it because we spend many of our marketing dollars rewarding clients and ‘ohana for referrals rather then just buying random advertising.
Referral Fine Print: Referral credit is valid for 90 days starting the day after the referred client visits. You can visit any of our spas and apply the credit to any of our massage, facial or body treatment services. Either the person you referred or you need to tell us about the referral before the client checks out (usually the person you referred either brings in a referral card or just writes your name on our intake form). Referred client must be a new client (meaning he or she has not visited any of our spas for a service within the last 24 months and you must be an existing client. Referral program is subject to cancellation or change at any time without notice.
If you need to cancel your appointment, please try to do so as early as possible. If you need to cancel with less than 24 hours’ notice, you will be charged $35 per 60 minutes of time you had booked. The fee is used to pay your therapist(s) and is far lower than competitors who often charge the full amount for cancellations. If you do not show up for your treatment you will be charged the entire amount of the treatment. There is a $5 fee for cancelling a sauna or steam session within 24 hours. By booking an appointment either online by phone or otherwise you authorize us to charge your credit card on file for any cancellation fees. Mahalo for your understanding.
Credit Card Policy
A valid credit or debit card is required to hold all appointments at the spa. If you have a Groupon, Spa Week or Hawaiian Experience Spa Gift card, you will still be required to provide a credit card to hold any appointments. If you do not have a credit or debit card, you can visit us to book your appointment using any of our accepted payment methods.
A 25% deposit is required for all couples treatments, packages, and any services or combination of services exceeding two hours in length (Kama’aina are not required to give a deposit). The deposit will be charged to your credit card shortly after you book your appointment. The deposit is 100% refundable up to 24 hours before your appointment time. After 24 hours the cancellation policy above applies.
Payment is due when you receive your services. By receiving any services at the spa you authorize the spa to charge your credit card on file, and/or use any prepaid services or unredeemed gift certificates you have purchased in the past, at the spa’s sole discretion, to pay for your services and any other valid spa charges incurred by you, including charges incurred by your guests for whom you have made appointments, without further authorization, unless you pay by another means. All sales are final and all services received must be paid for at check out.
Hawaiian Experience Spa provides professional spa treatments only. Although some treatments may be quite exotic, and even sensual, they are not sexual in any way. If you are looking for a sexual service in any way, please look elsewhere. We have ZERO tolerance for improper conduct no matter how subtle. Absolutely no sexual activity is permitted in the spa. If any client improperly touches a therapist, makes sexual or suggestive remarks, intentionally exposes themselves in an improper manner, or displays any other type of sexual or other improper behavior:
- The treatment will be immediately stopped
- The client will be responsible to make full payment
- The client will not be allowed back in the spa
- Other action will be taken as needed
If you are not yet 18 years old you will need to have a parent or legal guardian’s authorization prior to your service. This may need to be in writing. Please have parent contact the spa for more information. Couples’ treatments will not be provided to minors for any reason. Parents do not need to remain present during the minor’s treatment, however, they are welcome to do so.
Congratulations! If you are pregnant and wish a massage, please bring a doctor’s note with you authorizing massage therapy. If you cannot obtain a note, please at least speak with your doctor and get specific permission to get a massage. You will need to sign a document certifying you have permission from your doctor to get massage therapy. This is strictly for your safety. Please tell us when you make your appointment that you are pregnant so that we can put you with a therapist trained in pregnancy massage therapy. You do not need a doctor’s note for a facial. Body Wraps cannot be provided to pregnant women. Any treatment that raises your body temperature, such as a wrap, should be avoided for the safety of you and your baby. Massage can only be a maximum of 60 minutes in length. Click here to see a list of treatments suitable for pregnant women.
Unless specifically stated otherwise all specials, discounts, etc. have the following restrictions. They cannot be combined with other discounts or specials. You cannot use spafinder, or other promotional gift certificates (including gift certificates beginning with “p”) to pay for discounted services or products.
A 25% deposit is required when booking a spa package unless you are a Kama’aina. Packages cannot be booked online so please call the spa of your choice. An 20% gratuity will be added to the regular price of the services included in the package for for your therapists. Gratuity is not added to the price of sauna sessions, products, or other package items not performed by a therapist. Packages cannot be combined with other coupons or specials but they can be paid for with Spafinder gift cards. Packages that allow you to choose any massage or facial may have some restrictions. Usually, you may substitute treatments in packages for a similar treatment if you wish. For example, you may substitute one type of facial for another, however, you normally cannot substitute a facial for a massage, etc. Please ask when making your appointment if you want to make any substitutions. All treatments in a package must be taken the same day by the same person, unless otherwise noted.
First Visit To Spa
Welcome! For your safety you will be asked to complete a medical intake form upon arriving. You can also download an intake form here and complete it at home. Please arrive at least 15 minutes before your appointment time so you have enough time to get set up. We don’t want you to feel rushed and stressed before your treatment! If you need anything during your visit, please ask the spa attendant or any therapist you see. We all want your visit to be perfect!
What Should I Leave On During My Treatment
The most common choice is to take everything off and get comfortable in the nice soft robe! You will be draped professionally during your treatment. Of course, you can leave underwear or other clothing on, however, it will in some cases interfere with your treatment slightly. Please simply ask your therapist or a front desk person for more guidance.
All clients are always professionally draped during their treatment. Draping methods, however, vary significantly from treatment to treatment and can vary slightly from therapist to therapist.
Obviously this is a personal decision, however, we are often asked by clients for guidance. Telling clients that it is a “personal decision” is not very helpful! We suggest thinking of gratuity in terms of how many hours of treatments you received, not as a percentage of price. In a day spa environment, therapists usually receive $20 per hour for good service. Exceptional service is often tipped at a higher rate. If you would like to leave a percentage, 20% is customary with 25% for exceptional service. Don’t forget to double this amount if you had a couple’s treatment with two therapists! Cash is always great for tips, however, tips can also be put on credit cards. It is really up to you, of course. However, gratuity is an integral part of the therapists’ pay structure and if no gratuity is left a 20% (of the regular price) gratuity will be charged to your credit card (or the credit card that was used to hold the appointment). If you are not happy with your service and do not wish to leave a gratuity please speak with the spa manager when checking out.