We are absolutely thrilled to share some exciting news with all of you today. It is with great pride and delight that we announce the well-deserved promotion of Jessi Castillo to the esteemed position of Service Team Success Manager at Hawaiian Experience Spa!
Jessi’s journey with us began in 2015 when she joined our Goodyear day spa as a highly skilled and compassionate massage therapist. Over the years, she has not only honed her craft but also played a pivotal role in creating memorable experiences for our guests. Her dedication, professionalism, and caring nature have garnered immense appreciation from our clients, making her an integral part of our family.
Recognizing Jessi’s exceptional talents and strong work ethic, we appointed her as the Assistant Director of Massage Therapy earlier this year. In this role, she demonstrated remarkable leadership skills and went above and beyond to provide vital support to our massage team. Always proactive and resourceful, she sought out opportunities to assist her colleagues beyond the boundaries of her responsibilities, making a significant impact on the overall performance of the massage program.
Now, as Hawaiian Experience Spa embarks on an exciting phase of growth and expansion, we found ourselves in need of a higher-level manager who could not only support our massage team but also guide and mentor our esthetics team. Jessi’s remarkable performance as Assistant Director made her the natural choice for this crucial position.
As the Service Team Success Manager, Jessi will play a key role in providing essential support, comprehensive training, and valuable mentorship to our entire service team, including our talented massage therapists and aestheticians. With her guidance, our team will be equipped with the necessary tools and knowledge to excel in their respective roles, ultimately elevating the quality of services we offer and delivering unparalleled Hawaiian experiences to all our guests.
One of Jessi’s greatest strengths is her ability to foster a positive and well-prepared team. By ensuring that our staff is motivated, confident, and constantly growing in their skills, she guarantees that our guests receive nothing short of extraordinary service during their time at the spa. We are confident that under her leadership, the service team will continue to flourish, and Hawaiian Experience Spa will remain a haven of relaxation and rejuvenation for all who visit.
Jessi’s promotion is a testament to her hard work, dedication, and commitment to excellence. Her journey from massage therapist to Service Team Success Manager is an inspiring example of how determination and passion can lead to remarkable achievements within our ‘ohana.
Please join us in congratulating Jessi on her well-deserved promotion! We are immensely proud to have her as a part of our team and are excited to witness the positive impact she will continue to make in her new role.
Thank you all for being a part of the Hawaiian Experience Spa family, and we look forward to welcoming you soon to experience the exceptional service that Jessi and her team will undoubtedly provide.
Mahalo and warmest regards,
Mike, Steve and Cathy Ibach